Is it an urgent AND important business-critical issue?
If your query is urgent please ensure you have marked the email subject as “URGENT”.
Make sure you email firstname.lastname@example.org and not individual team members.
Please make sure:
- You explain the issue as best you can
- Send screenshots
- Send links so we can replicate the issue
- Send your phone number, so we can call you if needed
You can call the office on +44 (0) 1841 705 507
If you do not receive a response within 1 hour we are probably away from our desks or busy doing work. You can also contact Lawrences’ personal mobile on Whatsapp on +44 77 1234 1234.
We have a small dedicated team that works 8 am to 4 pm. Monday to Fridays. Because we are not robots, we need rest. However, we will help as best we can if you have a business-critical issue.
Please be aware, work done outside of our opening hours may be subject to an out of hours rate of time and 1/2. With a minimum charge of 1hr.