| Benefits / Features | What is it? | Why is it important? | Essentials | Basic - Small Sites, Low Budget | Standard | Standard Ecommerce | Advanced | Advanced Ecommerce |
|---|---|---|---|---|---|---|---|---|
| WordPress Core Update | The engine of the website. Content management system (CMS). Its an open-source application, meaning a community evolve this CMS. This updates regularly. | The engine of the website. Needs to be up to date to reduce the risk of breaking, errors, speed, usability, patch vulnerabilities. It also adds features and improvements. must be comparable with Plugins and Them for compatibility. |  |  |  |  |  |  |
| Plugin Updates | Plugins offer added functionality to your website: For example sliders, galleries, contact forms. These are made by 3rd party developers and update regularly | Reduce the risk of breaking, errors, speed, usability, patch vulnerabilities. It also adds features and improvements. Must be compatible with WordPress core and theme for compatibility. |  |  |  |  |  |  |
| Theme Update | The look and feel of the site. It can be custom made or a pre-made template that is customised. | Reduce the risk of breaking, errors, speed, usability, patch vulnerabilities. It also adds features and improvements. must be compatible with WordPress Core and Plugins for compatibility. | ✘ |  *** |  *** |  *** |  *** |  *** |
| Critical Security Updates | We are sometimes alerted to vulnerable exploits. | It is important to patch these asap. Before a hacker finds your site. |  |  |  |  |  |  |
| Speed Improvements | How fast is your website and its pages? | Site speed is an important user experience and Google ranking factor. One of the main factors in improving SEO. So sites will lead to a loss of business. | ✘ | Initial - basic optimise |  |  |  |  |
| Image Size Optimisation | Large images mean slow sites. | Having a quick loading of high-quality images is important for user experience. They are the windows to your business. Large images mean slower load times. | ✘ |  |  |  |  |  |
| SSL fix | The little green padlock in the URL bar. Its means you have an SSL security certificate. | Google has published that an SSL improved SEO and user experience. Having a corrector configured SSL can improve SEO. Sometimes there are SSL errors, so we fix these for you |  |  |  |  |  |  |
| Hack Preventive Hardening | We add additional security to reduce the risk of being hacked | Being hacked is a real threat and can be costly to a business. Adding improved security reduces risk |  | |||||
| Hack Protection Guarantee | If you get hacked, we fix it at no extra charge. | Being hacked is a real threat and can be costly to a business. Adding improved security reduces risk. |  If on any optimised hosting plan |  If on any optimised hosting plan |  If on any optimised hosting plan |  If on any optimised hosting plan |  If on any optimised hosting plan |  If on any optimised hosting plan |
| Malware Scan | We scan your website for malware | Malware can damage your online reputation and cause website problems. Most users will never return to a site that they experience malware. | upon request* | upon request* | upon request* | upon request* | upon request* | upon request* |
| Email and Phone Support | Call us 9-4 - Is there a problem with your site and we need to fix? | We are UK based with real friendly people on the other end, that genuinely care about your web presence. |  |  |  |  |  |  |
| Phone Advice | Call us 9-4. Ask us any questions you may have to help towards your site presence. | This is allocated time to access our team of skilled experts. | Upgrade | Upgrade | Upgrade | Upgrade |  Up to 45 mins**** |  Up to 45 mins**** |
| House Keeping | Much like a house, it's always good to clean up. Websites are no different | Clutter and unused plugins and code can lead to site breakages, vulnerability, and makes it difficult for you and a web developer to work on the site. | Upgrade option |  |  |  |  |  |
| Basic CDN | Content delivery network. | Improves speed, security. |  | |||||
| Pro CDN | Pro Content deliver network. | Greatly Improves speed, especially for international visitors. | Upgrade option | Upgrade option | Upgrade option | Upgrade option |  |  * |
| PHP Fix and Update if Required | PHP is the code that your site is built on. | It is important that the PHP is up to date and is compatible with all your plugins, WordPress core and Theme. | Upgrade option |  |  |  |  |  |
| Monitor Downtime | Sometimes sites go offline, we can monitor this, find the problem and solve it. | Customers can not see your services and products. | Upgrade option | Upgrade option |  |  |  |  |
| Daily Backups | We take daily backups and can restore. We have up to 30 days backups. | If the site is damaged, hacked we can restore. |  |  |  * |  * |  * |  * |
| Fix Downtime | If the site goes down, we get it back online. | Customers can not see your services and products. |  |  |  * |  * |  * |  * |
| Broken Link and Error Check | We scan your site for errors and let you know what they are. We can fix upon request. | No website want errors. Leads to poor user experience and a loss of business. |  |  |  |  |  |  |
| Google Search Console Setup | GSC gives us information about your site from Googles eyes. | Can highlight if your site has spam, hacked and errors. |  |  |  |  |  |  |
| Plugin Upgrades | Some plugins become unsupported, therefore we would need to find an alternative. | If the plugin can not be fixed, an alternative must be found to enable the site to work effectively. | Quotable | Quotable | Quotable | Quotable |  **** |  **** |
| Requests: Site Changes | Requested site changes | Do you need some updates to the look, fix broken pages, add content or pictures? | Quotable | Quotable | Quotable | Quotable |  **** |  **** |
| Requests: Content Refresh | Requested content changes | Quotable | Quotable | Quotable | Quotable |  **** |  **** | |
| Requests: Error Page Fixes | Requested error fixes | Quotable | Quotable | Quotable | Quotable |  **** |  **** | |
| Requests: SEO Improvements | Requested SEO improvements |  **** |  **** | |||||
| Price per Month + VAT | £27.50 | £35 | £55 | £80 | £120 | £160 |
Plugins – Must be supported by Solve. Any new ones added after start of plan will need to be cleared with Solve before we accept cover.
Theme update – We need to have the template source if we have not built the site.
Image optimisation – we optimise images loaded with lossless compression. We do not resize them. They need to be uploaded in the correct size for where they are being added.
* Must be on our servers
** Must be on optimised servers
***
**** Comes out of request time